jeetzz Privacy Policy

1. Personal Data We Collect

jeetzz collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party service providers where necessary to verify your identity or process payments. The categories of personal data we may collect include:

• Identity Data: Full legal name, date of birth, national identification details, and copies of identity documents submitted during verification.
• Contact Data: Bangladesh mobile phone number, email address, and residential address (city and district, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account Data: Username, account registration date, account status, login history, and session duration records.
• Financial Data: Mobile Financial Service account references (bKash, Nagad, Rocket, Upay), transaction amounts, deposit and withdrawal history, and account balance information. Full MFS account numbers are not stored by jeetzz; they are processed directly by the payment provider.
• Gameplay Data: Game history, bet amounts, win/loss records, game session timestamps, and responsible gaming tool settings (deposit limits, self-exclusion status).
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and referring URL.
• Communications Data: Records of any correspondence between you and the jeetzz support team, including emails and live chat transcripts.
• Marketing Preference Data: Your stated preferences regarding promotional communications, where you have opted in to receive such communications.

You are not required to provide all categories of personal data to access the Platform, but certain data is mandatory for account registration, identity verification, and payment processing. Where data provision is optional, this will be made clear at the point of collection.

2. How We Use Your Personal Data

jeetzz processes your personal data only where there is a lawful basis for doing so. The primary purposes for which your data is used are set out below, together with the corresponding lawful basis for each:

• Account Registration and Management: To create and maintain your jeetzz account, verify your identity, and provide you with access to Platform features. Lawful basis: performance of a contract.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels. Lawful basis: performance of a contract.
• Identity Verification (KYC): To verify your age (21+), identity, and source of funds as required to operate the Platform responsibly and prevent fraud and money laundering. Lawful basis: legal obligation and legitimate interests.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multiple account registrations, money laundering, and other prohibited conduct. Lawful basis: legitimate interests and legal obligation.
• Responsible Gaming: To monitor gameplay patterns, apply deposit limits, cooling-off periods, and self-exclusion settings, and to identify players who may be at risk of gambling-related harm. Lawful basis: legitimate interests and legal obligation.
• Customer Support: To respond to your enquiries, resolve complaints, and communicate important account or Platform information. Lawful basis: performance of a contract and legitimate interests.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the Platform's features, performance, and user experience. Lawful basis: legitimate interests.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or betting markets, where you have provided consent to receive such communications. You may withdraw consent at any time by contacting [email protected]. Lawful basis: consent.
• Legal Compliance: To comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms and Conditions. Lawful basis: legal obligation.

3. Sharing Your Personal Data

jeetzz does not sell your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment Service Providers: Mobile Financial Service operators including bKash, Nagad, Rocket, and Upay receive transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Identity Verification Partners: Third-party KYC (Know Your Customer) and age verification service providers may receive copies of identity documents and personal details to verify your eligibility to use the Platform.
• Fraud Prevention Services: Specialist fraud detection and anti-money laundering service providers may receive technical data and transaction records to identify and prevent prohibited activities.
• Game Studio Partners: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data necessary to deliver and maintain their games on the Platform.
• IT and Hosting Providers: Cloud infrastructure and hosting providers who store and process Platform data on behalf of jeetzz under strict data processing agreements.
• Legal and Regulatory Authorities: Where required by applicable law or a valid legal order, jeetzz may disclose personal data to law enforcement, regulatory bodies, or courts. jeetzz will notify you of such disclosures where legally permitted to do so.

All third-party service providers engaged by jeetzz are contractually required to process personal data only for the purposes for which it was shared and to maintain appropriate security standards. jeetzz remains responsible for ensuring that third-party data processing is conducted in a manner consistent with this Policy.

4. Cookies & Tracking Technologies

jeetzz uses cookies and similar tracking technologies to operate and improve the Platform, to keep you logged in during a session, and to analyse usage patterns. A cookie is a small text file placed on your device by the Platform when you visit it. Cookies do not contain executable code and cannot be used to access other files on your device.

• Essential Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in during a gameplay session. These cookies cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how Players interact with the Platform, including pages visited, session duration, and features used. This data is used in aggregate form to improve the Platform and is not linked to individual Player identities.
• Preference Cookies: Used to remember your stated preferences, such as language settings and responsible gaming tool configurations, so they persist between sessions.
• Security Cookies: Used to detect and prevent fraudulent activity, including multiple account creation and session hijacking attempts.

You may adjust your browser settings to block or delete cookies at any time. Please be aware that disabling essential cookies will impair your ability to use the Platform, including the ability to remain logged in during a gameplay session. jeetzz does not use cookies to track your activity on third-party websites.

5. Data Retention

jeetzz retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, to maintain your Account, and to comply with applicable legal and regulatory obligations. The key retention periods applied by jeetzz are as follows:

• Active Account Data: Retained for the duration of your account relationship with jeetzz, plus a minimum period of five years following account closure to satisfy anti-money laundering record-keeping obligations.
• Identity Verification Documents: Retained for a minimum of five years following account closure or the date of the last transaction, whichever is later, in accordance with applicable financial crime prevention requirements.
• Transaction and Gameplay Records: Retained for a minimum of five years from the date of the transaction or gameplay session.
• Customer Support Communications: Retained for three years from the date of the communication, or longer if the communication relates to an unresolved complaint or ongoing legal matter.
• Marketing Preferences: Retained until you withdraw your consent to receive marketing communications, at which point your preference will be updated promptly and any associated marketing data will be suppressed.
• Technical and Log Data: Retained for a maximum of 12 months from the date of collection, after which it is anonymised or deleted.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents reconstruction. Where data is anonymised rather than deleted, the resulting anonymised data sets may be retained and used indefinitely for analytical purposes, as they no longer constitute personal data.

6. Data Security

jeetzz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jeetzz Platform.
• Encryption of sensitive data at rest, including identity documents and financial records, using industry-standard encryption algorithms.
• Role-based access controls that restrict access to personal data to jeetzz personnel who require it to perform their job functions.
• Regular security audits and vulnerability assessments conducted by qualified security professionals.
• Multi-factor authentication requirements for administrative access to systems that store personal data.
• Incident response procedures that ensure prompt action in the event of a suspected data breach, including notification to affected Players where required.

While jeetzz takes reasonable and appropriate steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your own Account credentials. If you suspect that your Account has been compromised, contact [email protected] immediately.

7. Your Data Rights

As a user of the jeetzz Platform, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". jeetzz will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

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  Right of Access

  You have the right to request a copy of all personal data that jeetzz holds about you, together with information about how it is being used.

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  Right to Rectification

  You have the right to request the correction of any inaccurate or incomplete personal data held about you. You may also update certain account details directly within your Account settings.

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  Right to Erasure

  You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jeetzz's legal retention obligations.

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  Right to Restriction

  You have the right to request that jeetzz restricts the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.

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  Right to Data Portability

  You have the right to receive a structured, machine-readable copy of personal data you have provided to jeetzz, where processing is based on your consent or a contract.

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  Right to Object

  You have the right to object to the processing of your personal data where jeetzz relies on legitimate interests as the lawful basis, including objecting to direct marketing communications at any time.

Please note that some rights are subject to exceptions. For example, jeetzz may be unable to delete data that it is legally required to retain, or may be unable to provide access to data where doing so would prejudice an ongoing fraud investigation. Where jeetzz is unable to fulfil a request in full, it will explain the reason in its response.

8. Children & Underage Players

The jeetzz Platform is strictly for adults aged 21 and above. jeetzz does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an Account on the Platform or provided personal data to jeetzz without your consent, please contact [email protected] immediately. jeetzz will take prompt steps to close the Account and delete all associated personal data upon verification of the report.

jeetzz employs age verification procedures at the point of registration and during ongoing account use to minimise the risk of underage access. Where age verification cannot be completed to jeetzz's satisfaction, the Account will be suspended until satisfactory documentation is provided.

9. Updates to This Policy

jeetzz reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, a prominent notice will be displayed on the Platform and, where appropriate, we will notify affected Players directly via their registered contact details.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the jeetzz Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the Platform and contact [email protected] to request Account closure.

10. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeetzz handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled with strict confidentiality.

For general account support, game queries, deposit and withdrawal assistance, or responsible gaming tools, please also contact [email protected] or visit the FAQ page for common answers.